At Softnrich, we are committed to ensuring a seamless shopping experience for our customers. Please read the following terms carefully to understand our policies regarding delivery and returns.
Delivery Policy
1. Delivery Timeframe
- Local Orders (Within Pakistan): Orders are typically delivered within 3–7 business days.
- International Orders: Delivery times may vary depending on the destination, typically taking 10–21 business days.
2. Delivery Charges
- Delivery charges are calculated based on the destination and weight of the package. The final shipping cost will be displayed at checkout.
- Free shipping may be available for certain orders or promotions.
3. Order Tracking
Once your order is shipped, a tracking number will be provided via email or SMS. You can track your order using the link provided.
4. Delivery Exceptions
We are not responsible for delays caused by unforeseen circumstances such as customs clearance, weather conditions, or courier issues.
Return Policy
1. Return Eligibility
You can return an item within 7 days of receiving your order if it meets the following criteria:
- The product is unused and in its original condition.
- The product is in its original packaging with all tags and labels intact.
- A valid proof of purchase (receipt or invoice) is provided.
2. Non-Returnable Items
The following items are non-returnable:
- Customized or personalized products.
- Items purchased on clearance or sale.
- Products damaged due to misuse or mishandling.
3. Return Process
To initiate a return:
- Contact our customer service at softnrichleather@gmail.com or 0331 9700236 within 7 days of receiving the product.
- Provide your order details and reason for the return.
- Once your return is approved, you will receive instructions on how to send the product back.
4. Refunds
- Refunds will be processed within 7–10 business days after the returned item is inspected and approved.
- Refunds will be issued to the original payment method used during checkout.
- Shipping fees are non-refundable.
5. Exchange Policy
Exchanges are allowed if the item meets the return eligibility criteria. Contact us to arrange for an exchange, subject to product availability.
Contact Us
If you have any questions or concerns regarding our Delivery & Return Policy, please contact us:
Email: softnrichleather@gmail.com
Phone: 0331 9700236
Address: Kasur, Punjab, Pakistan