Shipping Information

At Softnrich, we aim to provide a smooth and reliable shipping experience for our customers. Below are the details of our shipping policy:

1. Shipping Destinations

We ship our products to the following locations:

  • Within Pakistan: Nationwide delivery is available.
  • International Shipping: We ship to selected countries. Please contact us for more details if your country is not listed during checkout.

2. Processing Time

  • All orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Time

  • Domestic Orders (Within Pakistan): Delivery usually takes 3–7 business days after the order is processed.
  • International Orders: Delivery times vary based on the destination and courier service, typically ranging from 10–21 business days.

4. Shipping Charges

  • Shipping charges depend on the destination, weight, and size of the package.
  • The exact shipping cost will be calculated and displayed at checkout before payment is made.

5. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can use the provided tracking number to monitor the status of your shipment.

6. Shipping Carrier

We partner with trusted courier services to ensure timely and safe delivery of your orders. The carrier will be selected based on your location and delivery preference.

7. Customs and Duties (For International Orders)

  • Customers are responsible for any customs duties, taxes, or additional fees imposed by the destination country.
  • Please check with your local customs office for further information on potential charges.

8. Delayed or Lost Shipments

  • In rare cases, shipments may be delayed due to unforeseen circumstances, such as weather conditions or customs clearance.
  • If your order is delayed or lost, please contact us at softnrichleather@gmail.com or 0331 9700236 for assistance.

9. Undeliverable Packages

  • If a package is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for resending the package.
  • We are not responsible for delivery issues caused by incorrect address details provided during checkout.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact us:

Email: softnrichleather@gmail.com
Phone: 0331 9700236
Address: Kasur, Punjab, Pakistan

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